Privacy Policy · MemoryHole

1. Introduction

Welcome to MemoryHole. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our web archival service.

MemoryHole is operated by Memoryhole Inc. ("we," "us," or "our"). This policy applies to our website, Chrome extension, and all related services (collectively, the "Service").

By using MemoryHole, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

Email address
Username
Password (stored securely)
Account creation date

2.2 Archived Web Content

When you use our Chrome extension to archive web pages, we collect and store:

The URL of the archived page
The HTML content and associated resources (images, stylesheets, scripts)
The timestamp of when the archive was created
Any tags, notes, or metadata you add to your archives

Important: Browser-extension captures are initiated by you. Some other Service features, such as feed monitoring or automated imports you enable, may create captures automatically on your behalf.

2.3 Newsletter Subscription

If you subscribe to our newsletter, we collect:

Email address
Subscription date
Email engagement data (opens, clicks) to improve our communications

You may unsubscribe at any time using the link in any newsletter email.

2.4 Website Analytics

We may use privacy-preserving analytics to understand how visitors use our website. These tools are designed to minimize collection of personal data and to focus on aggregate usage information.

2.5 Payment Information

We use a third-party payment processor to handle subscriptions and billing. That processor may collect payment information directly from you, and we may receive limited billing and subscription details needed to manage your account.

2.6 Technical and Usage Information

To provide and improve the Service, we automatically collect:

IP address (for security and fraud prevention)
Browser type and version
Operating system
Device information
Chrome extension version (if applicable)
Service usage data (number of archives created, storage used, login timestamps)
Error logs and performance data

2.7 Communications

If you contact our support team, we collect:

Your email correspondence
Any information you choose to provide
Support ticket history

3. How We Use Your Information

We use collected information for the following purposes:

3.1 Service Delivery

To create and maintain your account
To store and organize your archived web pages
To provide access to your archives across devices
To process your subscription payments

3.2 Communication

To send important service updates and security notifications
To respond to your support inquiries
To send newsletters (only if you've subscribed)
To notify you about account or billing issues

3.3 Service Improvement

To analyze aggregate usage patterns and improve features
To identify and fix technical issues
To develop new features based on user needs
To optimize Service performance

3.4 Security and Fraud Prevention

To detect and prevent unauthorized access
To identify and prevent abuse of the Service
To comply with legal obligations
To enforce our Terms of Service

3.5 Legal Compliance

To respond to legal requests and court orders
To protect our legal rights and those of our users

4. What We Do NOT Do With Your Data

We want to be crystal clear about what we DON'T do:

❌ No AI Training: We will NEVER use your archived content or personal data to train artificial intelligence or machine learning models
❌ No Data Selling: We will NEVER sell your personal information or archived content to third parties
❌ No Ad Targeting: We do not serve targeted advertisements or share data with ad networks
❌ No Data Brokers: We do not share your information with data brokers or marketing companies
❌ No Unrelated Content Use: We do not use your archived content for advertising, profile building, or model training. We may process archived content as needed to operate and improve the Service.
❌ No Cross-Service Tracking: We do not track you across other websites or services

5. Data Storage and Security

5.1 Security Measures

We implement reasonable and industry-standard security practices to protect your data, including protections for data in transit, controls around stored data, secure password handling, and limited access to user data.

5.2 Backups

We maintain encrypted backups of all data for disaster recovery purposes.

5.3 Data Breach Protocol

In the unlikely event of a data breach, we will:

Notify affected users as required by law and as appropriate under the circumstances
Report the breach to relevant authorities as required by law
Take appropriate steps to secure the affected systems
Provide information about what data was affected and remediation steps, where available

6. Data Sharing and Third Parties

6.1 Service Providers

We share data only with trusted third-party service providers necessary to operate our Service:

Service Provider	Purpose	Data Shared
Creem	Payment processing	Email, transaction amount, subscription details
Simple Analytics	Website analytics	Anonymized, aggregate usage data only
Cloud Storage Provider	Data storage	Archived content and account data
Email Service Provider	Newsletter delivery	Email address (subscribers only)

All service providers are contractually obligated to protect your data and use it only for specified purposes.

6.2 Legal Requirements

We may disclose your information if required by law, such as:

In response to valid court orders or subpoenas
To report suspected illegal activity to authorities
To protect our rights, property, or safety, or that of our users

We will notify you of such requests unless prohibited by law.

6.3 Business Transfers

If MemoryHole is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will provide notice before your data is transferred and becomes subject to a different privacy policy.

6.4 No Other Sharing

We do not share your personal information or archived content with anyone else for any other purpose.

7. Your Rights and Choices

7.1 Access Your Data

You can access all your personal information and archived content through your account dashboard at any time.

7.2 Correct Your Data

You can update your email address, username, and other account information in your account settings.

7.3 Export Your Data

You can export all your archived content at any time using our export feature. This provides a downloadable archive of all your saved web pages in a portable format.

7.4 Delete Your Data

You can delete your account at any time through your account settings. Upon deletion, we will delete or de-identify your information within a reasonable period, subject to any retention required by law or for legitimate business purposes.

7.5 Newsletter Opt-Out

You can unsubscribe from our newsletter at any time by:

Clicking the "unsubscribe" link in any newsletter email
Updating your preferences in your account settings
Contacting us at privacy@memoryhole.app

7.6 Marketing Communications

We do not send marketing emails beyond our optional newsletter. All other emails are transactional or essential service communications.

8. Data Retention

8.1 Active Accounts

While your account is active, we retain archived content, account information, and usage logs for as long as reasonably necessary to provide the Service, maintain security, and support operations.

8.2 Deleted Accounts

After you delete your account, we will delete or de-identify your information within a reasonable period, subject to any records we must retain for legal, tax, accounting, or security purposes.

8.3 Inactive Accounts

If your account is inactive for an extended period, we may contact you and may delete or de-identify your account and data if it remains inactive.

9. Cookies and Tracking

9.1 Cookies We Use

MemoryHole uses cookies or similar technologies only as needed for core functionality, account access, and preferences.

9.2 Third-Party Cookies

Third-party services used by the Service may set cookies or similar technologies as part of their own processes.

9.3 Tracking

We do NOT use:

Third-party tracking pixels
Behavioral advertising tools
Cross-site tracking technologies
Social media tracking plugins

10. Children's Privacy

MemoryHole is not intended for individuals below the minimum age required to use the Service in their jurisdiction. We do not knowingly collect personal information from children or other individuals who are not permitted to use the Service.

If we learn we have collected personal information from a person who should not be using the Service, we will take appropriate steps to address it. If you believe this has happened, please contact us at privacy@memoryhole.app.

11. International Users

11.1 Regional Privacy Rights

Depending on where you live, you may have rights to access, correct, delete, restrict, port, or object to certain processing of your personal information, and to withdraw consent where applicable. To exercise any applicable rights or ask questions about them, contact us at privacy@memoryhole.app.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons.

How we notify you:

Material changes: We will provide notice before changes take effect when reasonably practicable
Minor changes: We will update the "Last Updated" date at the top of this policy
Continued use: Your continued use of the Service after changes take effect constitutes acceptance of the updated policy

We encourage you to review this policy periodically.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: privacy@memoryhole.app
Support: support@memoryhole.app

We will respond to privacy-related inquiries within a reasonable time.

14. Governing Law

This Privacy Policy is governed by applicable law, without regard to conflict of law principles.

Your privacy matters to us. We built MemoryHole to help you preserve the web content you care about, and we're committed to protecting your data every step of the way.