Frequently Asked Questions

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Seriously, we love hearing from people, even if it's just to say hi.

General

What is MemoryHole?

A personal web archiving service. Save web pages as they appear now, so you can access them later even if they're deleted or changed.

How is this different from bookmarking?

Bookmarks are links. If the page is deleted, paywalled, or changed, your bookmark breaks. MemoryHole saves the full page content, images, and formatting.

Pricing & Accounts

How much does it cost?

$33 per year.

Is there a free version?

No. "Free" services tend to sell people's data to the highest bidder. We'd rather charge a fair price, and be crystal clear about data privacy. If you belong to a group that would benefit from reduced-cost access (e.g. students and researchers), please email us at .

No, lots of services are free and respect user data

That's true, and it's a great business model. They use the free tier as a marketing funnel to convert users into customers.

We want to focus on building a great product for a small group of people that care deeply about web archiving and data privacy. Offering and maintaining a free tier would distract us from that goal.

What's your fair use policy?

Personal use is fine (archiving articles, research papers, blog posts, etc).

Can I cancel anytime?

Yes. You keep access through the end of your billing period.

Do you offer refunds?

Yes, if you're not completely satisfied within 30 days of your purchase, we'll refund your purchase with no hassle at all. Email .

Features & Usage

What can I archive?

Most web pages: articles, blog posts, research papers, documentation, social media posts, etc.

How do I save a page?

Install the Chrome extension, click the icon on any page you want to archive.

Does the browser extension work on other browsers?

Chrome and Chromium-based browsers only (Brave, Edge, Arc). Firefox support is planned.

Can I search my archives?

Yes. Full-text search across everything you've saved.

Can I organize my archives?

Tagging and collections are in development. For now, search and filter by date.

Can I share my archives?

Not yet. All archives are private.

What happens if a page is paywalled or requires login?

The extension captures what your browser sees. So if you're logged in and can view it, it'll be captured.

Privacy & Data

Will you use my data to train AI models?

No.

How is my data stored?

Your data is encrypted and stored securely in the cloud.

Can I export my data?

Yes

What happens if I delete my account?

Everything is permanently deleted.

Technical

How does archiving work?

The extension captures entire page (HTML, CSS, images, fonts), takes a screenshot, and uploads to your archive.

What's the size limit per archive?

32MB per page.

Can I archive PDFs?

Yes. The text gets extracted, and it's searchable.

Does MemoryHole work offline?

No. Archives are stored in the cloud.

I really need offline access.

We'd like to know more about your use case! Email us at

In the meanwhile, you could export your archives, and look at them locally. It's not as nice as the app, but it may work well enough for your needs.

Where is my data stored?

Your archived content is stored on secure servers in North America, encrypted at rest and in transit.

Your data is protected by Canadian privacy laws, including the PIPEDA.

For operational purposes (email delivery, error monitoring, analytics), we use select third-party services that may store metadata. These providers never have access to your archived content.

Our primary focus is the security and privacy of your data. We're happy to provide up-to-date details about our data privacy practices, please contact Support

I found a bug. How do I report it?

Email with details. Screenshots help.

How do I request a feature?

Email .

Is there a roadmap?

Subscribe to the newsletter for updates.

How can I contact support?

Email .

Still have questions?

Contact us at